Support that keeps
business moving.
Functional and technical assistance with clear ownership, practical communication and a structured path from issue to resolution.
One desk for functional
and technical issues.
Functional support
Accounting, inventory, manufacturing, CRM, projects and HRMS process guidance.
Request help →Technical support
Errors, performance, jobs, permissions, integrations, custom apps and deployment issues.
Request help →Ticket support
Clear scope, priority, expected resolution SLA and transparent effort-based charging.
Request help →Hourly assistance
Focused remote troubleshooting and development for small or evolving requirements.
Request help →AMC coverage
Planned monthly capacity, preventive reviews and priority response for critical operations.
Request help →Upgrade readiness
Backup, compatibility review, staging validation, migration and controlled release.
Request help →Context first.
Faster resolution.
Every request is captured as a native Frappe ticket with module, priority, expected SLA, explanation, error details and screenshot.
- 01Raise ticket
- 02Scope & prioritise
- 03Resolve & validate
- 04Document & close